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Meet the Team


Meet the Team

Rachel Stewart - Managing Director

Rachel assumes the title of Managing Director, and has been involved with BM for almost 4 years.She comes from a commercial background, previously Commercial Director at Trinity Mirror Plc and held a Board position at Clear Channel Outdoor. She has two great passions: Shoes and Charlie her chihuahua!

“I love getting stuck in to what makes our dog business owners tick. It’s very rewarding to have so many different and interesting dog lovers to work with and seeing them grow and develop year after year”

Email Rachel

Jackie Francis - General Manager

Having been with the business for 13 years, I have seen the business grow and evolve, as well as seeing the team in Kidderminster grow in skills and confidence to be able to support our Franchisee network.

“I would like to introduce you to Bruce, our 5-year-old Jack Russell / Shih Tzu cross. We spend most Sunday’s exploring the Welsh countryside and wouldn’t be without her.”

Melanie Hall - Group Contracts Manager

I have worked for the Franchise Brands group for almost twenty-two years and my current role is contract management – I look after franchisee contracts, renewals, expansions, resales, but am also involved in care of Operations Manuals, Data Protection, Trade Marks and compliance.

“This is Sam – named for Samwise Gangee (Lord of the Rings) but more commonly known as ‘Sammypants’. He is cat number two of four we currently have – he’s about twelve – he was a rescue so unsure of his background – we are suckers for a ‘cat sob story’ – went to adopt one and came home with three!”

Annabel Wilson - Franchise Support Manager

I have been with the company for over 11 years and I work in the Franchise Support department. We look after/support new starters all the way through their journey with Franchise Brands. Our job is very rewarding because we watch people flourish and grow into their businesses with our help and guidance.

“Let me introduce Millie, our gorgeous 4-year-old crazy Sprocker! She has so much energy and love, it’s infectious! We love taking her for long walks and watching her play in the water (she is definitely a water baby!).”

Amy Haycock - Business Development Executive

My role within Franchise Brands is a Franchise Support Executive, alongside Annabel we launch and support new starters as well as offering advice/guidance all the way through their journey with Franchise Brands. I absolutely love helping Franchisees to achieve what they never thought possible and there is nothing more rewarding than helping someone succeed with their business.

“Here is our beautiful little 18 week old Romanian Rescue Obi. We have only had Obi a couple of weeks and he has already stolen our hearts (as well as our slippers!) he is so affectionate, clever and a little crazy at times, he loves exploring new places but is never far from our side.”

Rebecca de Chair - Group Marketing Manager

I’m Becks the Group Marketing Manager for Franchise Brands. I’ve worked for Franchise Brands for over 12 years now and it’s been lovely to take on the marketing for Barking Mad more recently. The company has such a great brand identity so I’m really looking forward to developing the awareness of the fantastic service going forward.

“This is Oscar – my mum’s dog. I’ve always grown up with dogs. We would love to have our own one day, but with two young girls and various other factors, it’s only recently that we’ve been able to consider it properly – so hopefully soon!”

Charlie Nelson - Marketing Executive

My role within the Marketing department is to manage all social media and website content. To generate PR and support franchisees in the Marketing side of their businesses. Please get in touch if you need any Marketing advice or support.

“This is Harry the Springerdor. Despite his very sad looking face in this photo, he is the most loving and crazy pup! We love to go on long walks around our local nature reserve and Harry is happiest when he is playing with his tennis ball in the river or eating my slippers!”

Josh Addison - Assistant Stores Manager

My role within Franchise Brands is to run the stores here at Kidderminster. I manage and dispatch stock across the brands, taking orders from existing franchisees and ensuring that new starters leave with everything they need to begin to build their successful business.

“This little chap is our new Romanian rescue puppy called Obi. We wanted to rescue him to give him a better life than what he would have had in Romania, he was found on the streets without his mum.”

Rachel Laing - Franchise Support

My role within Franchise Brands is dealing with day to day complaints along with National Accounts. I have been with the company for 8 years and love being part of the team!

“We have had Poppy for five weeks but it feels like she has forever been a part of the family! We are enjoying watching her grow and loving every minute spent with her! She has such a soft and gentle nature but also a fun and slightly mischievous side too!”

Sharon Haycock - CCC Manager

My role within Franchise brands involves estimating damage to customer vehicles, bookings, meet and greet including handovers on completion of repairs. I also support and advise existing franchisees looking to develop their businesses.

“Misty is a 10-year-old rescue greyhound who came to us really with no clue how to be a pet. To say she has blossomed is an understatement! Each morning after her walk, she nudges me until she receives her first treat of the day!”