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Barking Mad’s Customer Guarantee

Entrusting the care of your beloved dog to someone else can be a very worrying experience which we understand having been in the same situation ourselves. If you are anything like us, you will want to find a dog carer whom you fully trust. You will want to ensure that they give your dog the same level of love and attention which you naturally provide. So here at Barking Mad with many years of experience we make these promises to you:

It’s all about your dog

We promise you that your dog comes first. Our care doesn’t stop once you’ve placed a booking as we meet you in person every time your dog goes away. We will personally take care of everything until your dog is safely returned to you.

Our dog sitting is tailored to you

We take the time to get to know you and your dog and do not believe in a ‘one size fits all’ approach. As professional dog sitters we meet you face to face and make sure that we pay close attention to your pet's requirements. During our first registration meeting we listen carefully and detail all the information we gather from you and your best friend over a cup of tea. Once we have found out all about your dog we make sure our host families match your dog's needs before each and every dog holiday.

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We work hard to be the very best dog sitters

At Barking Mad we take extreme care to make sure we are the best dog sitters we can be. We achieve this by recruiting only carefully selected host families, who are committed to providing first class care for your dog.

We know all our dog care hosts personally

Once our dog sitter hosts join our team, we don’t just leave it there and hope all goes well. For us it’s an ongoing process. All of our carers are carefully inspected by us each time we deliver or collect a dog and as part of our local dog loving community we consider them our Barking Mad family.

We maintain your dog’s routine

Our dog sitter hosts are dedicated to maintaining a schedule for your dog as close as possible to the routine they enjoy at home. Exercise regimes, feeding, all their likes and dislikes and any medical requirements will be catered for, just as they are by you. Your dog will be individually cared for, with a bespoke itinerary specifically tailored to their needs and preferences.
Your dog can also take along any belongings they need, such as food, bowls, blankets and toys. We even provide a free doggie holiday bag!

We're dog sitters who spend quality time with your dog

Our dog sitter service makes sure that our hosts spend time with your dog as they are based at home day to day and have no other long term time commitments that take them away from your dog. They value the companionship of your best friend just as much as you do. Whilst this is important for all dogs, it gives that extra reassurance if your dog is very young, a senior citizen or requiring regular medication.

We provide real support

We are on hand 24 hours a day, 7 days a week for our host sitters, to offer them any support they may require. We are your dog holiday organisers and are dedicated to providing peace of mind for all. Happy dog. Happy Holiday. Happy You!

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We’ll send you updates

We understand that it can be worrying leaving your dog behind when you go away. That’s why we send you a photograph of your dog as soon as they’ve settled with their host. The next day you’ll also receive a ‘Rest Easy’ update, giving you that little extra reassurance.

Plus, your dog will return home with a postcard for you from us, your dog sitter, letting you know everything they’ve been up to.

We’ve got wonderful feedback

We consistently receive wonderful, positive feedback from dog owners, which is a testament to the personal dog sitting service we provide. Read some of our lovely customer reviews here (see below).

We love dogs!

Dogs come in all shapes, sizes and ages and we love them all whether they are pedigree, rescue or Heinz 57. If you need to find a dog sitter you can guarantee Barking Mad is the perfect match.

Find out more about our local dog sitting